Policies & information
Cancellation & Refund Policy
How to raise a cancellation request and understand service and government charges.
Requesting cancellation
Contact the team through the client request or published contact route. Include the request reference and explain which work you want to cancel. The team checks the stage reached and any costs already committed before confirming the outcome.
Service work and external charges
Work not yet started should be reviewed separately from preparation already performed. Government fees, courier charges and third-party commitments may have different recovery rules once paid or submitted. Your written scope should explain the relevant treatment before approval.
Corrections and disputed work
If you believe the agreed service was not delivered correctly, explain the issue promptly with the relevant document or submission reference. The team reviews the scope, the instructions received and available evidence before proposing a correction or other resolution.
Mandatory rights
This policy does not remove rights that cannot lawfully be excluded. The operator must confirm applicable consumer cancellation rights, refund timing, complaint escalation and any jurisdiction-specific disclosure before using the policy for live transactions.